Customer Testimonials
Bought a new truck Great experience with Colin smooth, easy, quick.
I had a very expensive transmissIon repair. There were no hidden fees or surprises when it was time to pick it up. The dealership I purchased the car from where my warranty was, always charged me about $1000 extra than what they quoted. Destiny worked with me on the cost and they didn’t charge me storage fees while I figured out how to pay for the repair. Destiny and Rita were both extremely friendly as well. There are some things on my car that do have to be fixed at the dealership because my regular mechanic doesn’t have the ... Read More Google - Nov 11, 2026
This morning, while driving my three-year-old son to school, one of your service vans recklessly cut into my lane, nearly causing an accident. I heard my car scrape and pulled over, but your driver simply drove away without stopping. This behavior is completely irresponsible and unacceptable. Because of this incident, I may now have to pay out of pocket for brake repairs. I am extremely disappointed and hope your company takes responsibility and addresses this driver's behavior.
My experience at Tasca Ford was non stressful and very easy. My salesman Farhan was knowledgeable and low key. There was no pressure from him which made my experience a pleasurable one. Kat was also awesome. Very pleasant, knowledgeable and efficient. I love my Ford Explorer!
All the staff members were very professional and efficient throughout the whole experience.
What an enjoyable and smooth experience! Farhan was so helpful, knowledgeable, and a pleasure to work with. Love my Explorer!
Job well done
Farhan was helpful and to the point - I enjoyed working with him and we left with a car we love. Certainly a professional and knowledgeable salesman. We also worked with Kat on the final paperwork and approval process and she was great to deal with! All around, we enjoyed our time with Tasca and plan to come back for our next vehicle.
They aren’t honest and hide fees and over charges.. especially Dan ciriello he very arrogant and thinks he is better than people Worst salesman ever .. then they offer to pay you to take down bad reviews
Great professional service.
This was my first time having my 2019 Ford Ranger serviced at Tasca Ford. Team Tasca has taken customer service to a level that I haven’t experienced in years.
Can’t recommend Tasca enough. I brought my F150 here on a recommendation from an friend after another dealership couldn’t find the issue. Tasca found the problem immediately and covered all the costs under warranty. Communication and quality of work were fantastic. Will be going here exclusively going forward.
They are great to work with
The service staff was very helpful.
I purchased a 2020 Chevy Trailblazer RS from Tasca Ford less than two months ago, and approximately two weeks of that time has been spent back at the dealership for repairs. I was told the brakes had been done, but during inspection, I discovered they were already halfway worn. When I raised this concern, I was told they were “legal.” I have experienced multiple issues, including problems with the brakes and rotors, wheel alignment, USB port, a cracked oil filter, and a heating control unit that stopped working after service. The dealership also ordered the wrong heating control unit, causing further ... Read More Google - Oct 30, 2026
I purchased a 2020 Chevy Trailblazer RS from Tasca Ford less than two months ago, and approximately two weeks of that time has been spent back at the dealership for repairs. I was told the brakes had been done, but during inspection, I discovered they were already halfway worn. When I raised this concern, I was told they were “legal.” I have experienced multiple issues, including problems with the brakes and rotors, wheel alignment, USB port, a cracked oil filter, and a heating control unit that stopped working after service. The dealership also ordered the wrong heating control unit, causing further ... Read More DealerRater - Oct 29, 2026
Always visiting this service and always satisfied! Cristal, all the managers and all team are really professional! Thanks for your service and your patience to every customer
I was very professional , Destiny my connection there is always at the top of your game and let me know exactly what’s happening and I couldn’t be more happy with Tasca Ford in Berlin
Gabe was absolutely phenomenal! I was having a difficult time getting any updates or responses from the dealership where I originally ordered my truck, so Gabe stepped in and went above and beyond to help me get the information I needed. He was able to get the current status of my truck order and walked us through the options he recommended moving forward. His professionalism, communication, and willingness to help truly went above and beyond the expectations.
Thank you, Gabe, for taking the time to help me when I really needed it. You were amazing, and your customer service deserves ... Read More Google - Oct 24, 2026
Farhan is a great salesman and person he made me feel comfortable,and was a pleasure to deal with.My whole experiance at Taska was perfect i will be telling friends to go
My 1 & only service place to bring my vehicle. Tasca always makes it right-& keeps my 2012 Ford Fusion purring.
Tasca Ford came to my home and performed recall on my 2016 Ford Taurus. Job down fast and no problems.
Farham was very informative and professional
We had the pleasure of working with Farhan as we searched for a new family vehicle. The specific car we wanted was at a separate Tasca location but when we expressed interest in it, Farhan was able to have it delivered within 2 days so we could see it in person and confirm we wanted it. Will made the buying process smooth and we have nothing but good things to say about our experience with Tasca Ford. We went in on a Saturday and drove away in our car by Thursday with a full tank of gas, detailed, and everything we ... Read More Google - Oct 8, 2026
Great experience with everyone I worked with at Tasca Ford! Especially my sales Rep Collin!
This Ford dealership was particularly professional, Brick the Service writer was amazing if you were out of town as I was from Maryland and need a Ford service area in Connecticut I would recommend this dealership, friendly, kind, and clean
Colin and the team literally went the extra mile to secure the exact vehicle we were looking for. Every step in the process went extremely well. We are very pleased with our purchase and we will reach out to Colin and Tasca Ford for our next vehicle.
Thorough, fast, open with communication, and with very good service. Their team members have been nothing but the best each time I go there.
We were looking for a Ford dealership to service our class CRV, which is on a Ford chassis and we found Tasca. The staff I spoke to on the phone were so helpful. The person connected me with the truck shop. Scheduling was made easy. The day of our service for an oil change went smoothly. We were in and out in just under an hour. The staff were so friendly and efficient. We are thrilled to have found Tasca!
The entire team at Tasca Ford Berlin exceeded my expectations. My first interaction was with Melanie after I had expressed interest in a Bronco Sport Outer Banks that was located at one of their sister stores. She reached out and had me come in to test drive one they had on their lot and promised if I liked it that the team would do anything to get me the vehicle I wanted. I went in to Tasca and met Farhan, he took me on the test drive, spent the time and answered all my questions and he provided exceptional service ... Read More Google - Sep 26, 2026
The entire process was very simple and easy to go through
We arrived a few minutes early and were greeted by the salesman and went right back out for the test drive Once we got back we had a few concerns with the vehicle and they were addressed by our salesman who advised us that everything would be taken care of by the service department and we would be notified when the vehicle is ready for delivery to my daughter
I would definitely recommend going to this dealership if you are looking for a vehicle
They treat you like a ... Read More Google - Sep 25, 2026
I took the day off and dropped my truck off at Monaco and they took 2 days and never looked at it. I was angry so I told them that I was taking it to Tasco and you guys didn’t disappoint and communicated with me the whole way. TY! I will always come to you and my wife wants a Ford Bronco Sport so we will be stopping by soon.
Great experience at Tasca Ford!!! Tony and the rest if the team knows how to take care of their customers!!!
Dan Ciriello has always been my "go to" guy when I buy any Ford product. Thanks again for your great service
Kevin in truck service department was very helpful
The experience was pleasant and everything went smoothly. Colin was a pleasure to deal with
I would like to thank matt,mike, farhan and the rest of the tasca crew for their expert service, understandable instruction and overall pleasant customer experience, thank you very much
They were very helpful with my motor home chassis
Alex is awesome. Very helpful and knowledgeable! I would recommend him any day of the week and the weekends too!
I was pleased with the outcome of my trade and purchase, my salesman Colin Frayne went above & beyond to make sure I got the deal we discussed. Just picked up some aftermarket parts that I was hoping to keep, his service & parts team were able to make it happen without much stress. Thanks..
Prices advertised on internet do not reflect real price. Terrible business tactic.
Excellent and honest service. I was kept informed and updated on the status of my service. No pressure to sell extra services.
The technicians that I’ve met are smart and thorough. The service people have always been very nice and worked with the warranty company.
Colin was awesome! No BS! I walked in on a Friday, told him what I needed and drove away on Monday in my new truck.
Brought my truck in for recall service and everything went fine. All the staff I interacted with were personable and professional. Their lounge was clean and spacious and has a very nice coffee machine.
This is the second time this dealer has damaged our vehicle when gone in for repairs. Last year they broke the dash while attempting to fix camera. Then cracked windshield when replacing pillars. Scratch vehicle and yelled at my wife.. humiliated her and refused responsibility. Use care and look at reviews on this dealer. Br careful
Mobile team came out and took care of a recall in my driveway. They were on time, professional and took care of the recall while I waited in the comfort of my home. Highly recommend
Great service Farhan was awesome and very helpful.
These guys really went above and Beyond to get my truck right
I’ve owned plenty of vehicles over the years and experienced the full spectrum of good and bad dealerships. But when a place gets it right, you just know.
From the moment I arrived at Tasca Ford in Berlin, I noticed a clear difference. Even though they were busy, the atmosphere was calm, welcoming, and everyone was very professional.
I had a 1:00 PM appointment for an oil change and tire rotation, but I decided to show up early at 12:15 PM. The service tech took me in right away, and I was completely done by 1:30 PM. Fast, efficient, and top-notch customer ... Read More Google - Sep 1, 2026
I recently purchased my vehicle from Tasca Ford in Berlin, and I had an outstanding experience from start to finish. My salesperson, Farhan Chohan, made the entire process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and truly took the time to understand what I was looking for.
Farhan answered all my questions clearly, provided honest guidance, and made sure I felt confident throughout the purchase. His professionalism and dedication to excellent customer service are unmatched.
The entire team at Tasca Ford Berlin was welcoming and efficient, and I genuinely appreciate the care and attention they put into making sure ... Read More DealerRater - Aug 31, 2026
I inquired about a specific F-150 lightning and, unfortunately, wasn't able to make a deal. That's fine - I'm ok with that and understand things happen. However, what was unacceptable was the communication. I couldn't get Farhan Chohan to respond to emails. Likewise, it took far too much effort to get him to respond to text messages. Then, I had a very difficult time getting him to STOP sending them. I think we finally got it - time will tell.
Here's an interesting follow-up:
I dialed the number provided below in Tasca's response and ... Read More Google - Aug 31, 2026
Great customer service and friendly staff. I appreciate that they keep on top of recalls, etc.
It was time to replace my wife’s pickup truck and she spotted one she liked on Tasca.com. I was a little apprehensive when I found out it was located at one of their dealerships two hours away. We made the trip, she drove the truck and decided she wanted to make the purchase. I pictured multiple two hour trips would be in our future. Fortunately for us Colin took care of everything after we left the dealership and even had the vehicle delivered to our house. We have been using Tasca in Seekonk for service on several of ... Read More DealerRater - Jul 12, 2026
Tasca Ford damaged my steering wheel when I went in for an Emissions Test. Then after I complained they refused to do my recall. The recall still hasn’t been completed.
I am able to schedule an appointment in a reasonable amount of time, the service work was completed quickly while I waited (30k service, oil change), and I was kept up to date as the work was completed. The service advisor also offered some reasonable and friendly recommendations on when to complete future service items on my F250. Overall another good experience with Tasca Berlin.
We purchased a truck here, the entire experience was very smooth. We worked with Brian S. He had the truck in front and waiting for us when we arrived and they offered a fair trade value for our car. Thank you Brian for all of your help! Update: signed our paperwork at our scheduled pickup. Came out to the truck to get in only to discover one of the items that didn't need to go on the "we owe " paperwork last week because they were fixing it prior to pick up was not fixed and we got ... Read More Google - Jun 12, 2026
every thing worked out fine and was fast did not have to a long time for anything happy
They have excellent service, young lady at the service department, she was great, very professional and respectful, That's the only place ,I take my car to get service, definitely five stars
Bad service
Everyone was very friendly and they got me in and out in no time. The cost was much more reasonable than the last place I went. I highly recommend this dealership to anyone with a car in need of service or looking to buy a new car.
This place is trash they charged my wife to replace a part that’s on recall. They left her head lights on while working on her car and they was gonna try to charge her for a battery. So now she got her truck home and they forgot to tighten up the cover underneath her car. 😢
Was there people was nice but had a big problem when I got my truck back it was crash they told me it was like that when I came in I ask for the video I got one with my truck already broken I ask for the video they toke when I was there wish the hood was open that should tell me the truth still waiting on it if ya crash take responsibility because I am 100% I did not hit anything the hit u can see it just happened it messed up my back up camera and my back ... Read More Google - Mar 5, 2026
Cant get anyone from the service department to answer their phone.
After having my tires rotated for $129 I had to add air on the way home.
Don't service your vehicles here. Car was in for a valve cover leak being repaired under warranty. They quoted me $350 for spark plug replacement with labor WHILE doing a valve cover repair. ($50 in parts) Spark plugs come out for this job anyway.... This means they are double dipping on the labor that the warranty company is already covering. Most people don't know the difference, don't let them take advantage of you.
The staff here was consistently rude to us over the years. We finally got rid of our Ford and provided honest feedback. They immediately offered to pay us off to remove our bad reviews and replace them with good. Do not trust positive reviews for Tasca. EDIT: Two days later and they continue to hound me to take a new survey. Calls and texts from the manager, Victor. I told them I got rid of my car and would not ever return to Tasca but they continue bothering me to fill out a new survey. Incredibly shady stuff.
Wish I could leave 0 stars. Transmission needed to be replaced less than one oil change after buying our super duty. Was treated rudely when asked what can be done to make things right. Would 100% never buy another truck for the fleet or deal with them for service in the future. Will be recommending other dealerships when other contractors ask about where I bought my super duty
If it was possible to rate with 0 stars I would. Had a horrible and poorly communicated sales process. Even better 4,000 miles after driving my truck the transmission died. Leaving myself and my business without a vehicle. When asked about it they were rude and basically said oh well xxxx happens. They don’t certify their vehicles because they’re too lazy to inspect them and provide quality customer service. Was excited about our first super duty purchase for our growing business. Will definitely never be back and would highly recommend any one looking for a reliable work truck to look ... Read More DealerRater - Oct 23, 2025
Staff was friendly, but didn’t really listen to my issues I was having with the vehicle They made the Repair repairs and said it was all completed. Got in to the car and nothing was fixed The main issue was never addressed The repairs they did make failed two days later Vehicle is back in the shop Hopefully they get a practice time
I have used Colin for leasing my last four Ford vehicles over a consecutive 12+ year period. I have found Colin very friendly, knowledgeable and trustworthy. He is able to make the entire sales and acquisition process very easy and I feel I have received a fair deal on each occasion. I have found Tasca Ford's sales and maintenance department personnel that I have dealt with to be very knowledgeable, dependable and helpful and I plan to continue using them for my automotive needs.
Very easy and straightforward process. No games like alot of other places. Negotiated a fair deal.
Everything was as promised. Great experience. Friendly and knowledgeable, thank you! Kept me informed about everything. I appreciated that.
Colin was an absolute pleasure to work with. He made the entire trade in purchase seamless. He knows his stuff!!!
Colin is a strong asset to the Tasca Ford dealership, his ability to keep his word and be a dependable, trustworthy salesman is unparalleled. This is why I have purchased over 3 vehicles from him and will continue to purchase more in the near future.
I've visited this service dealership multiple times over the past few months for work on my vehicle, and each time I've had the misfortune of interacting with the same cashier. It's not just a case of someone having a bad day – her behavior is consistently rude and unprofessional. She seems bothered to answer basic questions, often rolls her eyes, and generally makes you feel like you're inconveniencing her by being there. Customer service is a crucial part of any business, and unfortunately, this individual is severely lacking in that area.
On one occasion, I asked about ... Read More Google - Sep 18, 2025
Update: Unfortunately I need to update this again because it has been 14 days and we still not have received our refund for the deposit that we were promised. We are also being ignored, so I am skeptical that we will get it back at this point. We have called the sales person directly and the main line (who told us the salesperson was available until we said who we were).
Update: Both Leo and the GM reached out to my husband to resolve the issue. They found another car and said that the other two were sold without them having ... Read More Google - Sep 4, 2025
Over a month ago, I've brought my '22 Maverick in for an issue regarding a howling noise coming out of the rear wheels. Upon picking up the vehicle I was informed the technician didnt hear any sounds. I insisted to take him for a test drive with me. After a slow drive he admitted to hearing the noise but claimed it wasn't too bad, nothing to worry about. After I pressed, they told me its a well known issue with the Mavericks to have noise coming out of the RDU at slow speeds while turning. With the vehicle being ... Read More Google - Aug 29, 2025
Your typical dealship stero type! Everyone is super nice, cordial, and professional UNTIL things dont go their way. Long story short I gave a $500 deposit for a new Maverick, unfortunately I found a full size F150 at a great price I couldn't pass on. I informed Colin the sales rep and he quickly became unprofessional and aggressive. I gave him a sincere apology and I explained the deal I got. Even Colin recognized the great deal! However, I gave them 2 weeks to return my refund and was denied. I spoke to Colin after those two weeks and he explained ... Read More Google - Aug 8, 2025
Where do I begin, I was told one price then charged another, on top of that my truck was damaged while in their care. Brand new powder coated parts damaged, my GRILL on my Super duty damaged, and I have yet to hear from the GM (BRIAN) at Tasca Ford in Berlin CT. It's been weeks and this is after they admitted to damaging my part which was BRAND new. When you're paying $220 an hour which I was told $240 an hour yet they said they were giving me a good deal at $220 an hour and online it's $220 ... Read More Google - Aug 4, 2025
I’m happy with Rob the service man but I only had my truck back for a day went to work on Fourth of July and had to have it towed because it was leaking GAS from underneath the engine not happy for spending over 700 dollars with them and not having a vehicle
My car broke down in NJ on a work trip on Thursday, April 24th. It would start, but I couldn't get it to shift into gear. I was 3.5 hrs away from home and 6 months pregnant but worked w my fleet company and had it towed to Tom’s Ford locally. I stayed the night, hoping it might be something simple. They took a few days to get to it, but on Saturday, they took an initial look, diagnosed it with needing a new transmission, and told me parts were 3 months on backorder. I live in CT and have had ... Read More Google - Jun 13, 2025
Called 3 times over 2 weeks to get my car into the service department. They do not answer the phone. I had to get an appointment elsewhere.
Schedule service online for 4pm, arrived at 4:05 due to traffic. Then i was told my appt wasn't in their system, even though I had a confirmation email. No service techs were in the building to do my oil change - all left early. Customer service was rude and dismissive when I stated they should look into the online scheduling issue. I was looking for my new service dealership, afte just moving here, but this won't be it.
Horrible service department. Tried to charge me 1600 for a new battery and oil change. The car drains the battery, went through three in 12 months. They said the battery was the wrong one, replaced it and ignored the entire reason I had them look at it. It was to find what's draining the battery in the first place. Short sited greed from Tasca. And still have a car that doesn't work properly.
Never called when exceeded price limit. Didn’t perform warranty work. No call that vehicle was ready. Or that they needed more time for warranty work. This is a first from this dealership. Not sure if I will be going back there.
I brought my vehicle for simple oil change and was told I needed over $500 repair. They told me it was not covered under my warranty (CAREGARD). When I got home I called them and they told me it would have been covered but no one called. I contacted Dylan and he told me he would call me Monday but he never did. A female did call me and asked me how my service went when I explained to her what happened she stated her boss would call me, he did not. I used a live chat on the website and ... Read More DealerRater - Jan 9, 2025
